Club Trident Aquatics
Member Handbook of Policies and Procedures
Member Handbook of Policies and Procedures
Please be courteous of each coach’s time and mindful of their responsibilities to our swimmers while on deck. Coaches should not be approached while they are coaching as it takes their attention away from our young athletes. Short conversations after practice are acceptable, or contact them by email. A Front Desk Volunteer is available on location most practices and can facilitate scheduling time with the head coach on programming/coach issues or take care of concerns related to payments, committees, communication.
Our main source of information for emergency closures is through Band. This app also has a calendar, place to share photos, and is open to two way communication to sell or trade used equipment, post lost and found and make other announcements. As this is a closed group, please see a member to send an invite to your phone.
Kindly Remit your payment for your Monthly Coaching Fees by the 1st of the month as per our New Invoicing Policy.
Payments made by the fifth of the month, could receive discounts on the additional administrative fees per payment policy. Please see the attached document on your options at the bottom of your invoice.
To avoid all fees, automatic draft through ACH Checking is the preferred method of payment to choose.
Invoices not paid in a timely manner, run the risk of administrative fees per our payment policies. Late fees in the amount of $25 are assessed on the 10th of each month.
Monthly Coaching Fees not paid by the 10th, run the risk of time out of the water for your swimmer, plus additional late penalties, suspension of membership and reinstatement fees.
All accounts in suspension must bring their accounts current, plus remit payment for the Monthly Coaching Fees for the month they are restarting prior to your swimmers entering the water with CTA.
Automatic Draft – (1.) ACH by Checking Account and (2.) Card on File with a Credit Card Agreement are available. These Payments will be drafted automatically on the first of each month and though these types of payments incur a Square fee we will credit back up to 1.6 percent plus fifteen cents for choosing these methods.
(1.) ACH by Checking Account is the most economical choice, where the Square Fee associated with this type of payment will be completely credited back to you.
(2.) Card on File with a Credit Card Agreement even though this option might be more convenient for you, it incurs a higher Square Fee, and we will credit back up to 1.6 plus fifteen cents which is only a partial credit of the Square Fee.
For all other payment types an Administrative Fee of 3.3% plus .30 will be added to your invoice for the additional work required with these payment options and a discount structure may be applied for timely payments.
Electronic Payment types – This includes manually running a Credit Card through Square, Zelle, and Cash App systems available soon including Venmo, Apple Pay etc…) Each of these requires additional work to complete the payment processing. As a result, an administrative fee of 3.3% plus .30 will be charged. Timely payments received by the 5th of each month, will be credited one percent.
Cash and Check – Payments of these types are being discouraged for the safety concerns of our parents and volunteers, having to carry large quantities of cash, in the dark in a parking lot with no security. In a case where no other alternative is available, we will try to work with the family, to see if there is a way to help them obtain another payment method. For a limited time we will accept them with the 3.3% plus .30 fee, with no discount, until another payment arrangement is obtained for these large types of invoice payments.ur Monthly Coaching Fees by the 1st of the month as per our New Invoicing Policy.
